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Return & Refund Policy

Effective Date: [11/01/25]

At Sollemnia, we value your satisfaction and aim to provide a smooth shopping experience. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Item must be returned within 14 days of delivery (UK & EU customers) and 30 days of delivery (US customers).
  • Items must be unused, unworn, unwashed, and in original condition with all tags attached.
  • Items must be returned in original packaging.
  • Proof of purchase (order number or receipt) is required.

🚫 No-Returns Policy for Sale Items

All items purchased during sales, promotions, flash sales, clearance events, or marked as FINAL SALE are strictly non-returnable and non-refundable. This includes:

  • Discounted items
  • Clearance stock
  • Promotional bundles
  • Coupon-applied purchases

By completing a purchase of any sale or discounted item, you acknowledge and agree that the sale is final and not eligible for return, exchange, or refund, except where required by law (e.g., faulty or misdescribed goods).

The following items are also non-returnable and non-refundable:

  • Gift cards
  • Intimate apparel or hygiene-sensitive items (if applicable)
  • Custom-made or personalized items

2. How to Initiate a Return

To request a return, please contact us at:

Email: sollemniafb@gmail.com

Include:

  • Your order number
  • Reason for return
  • Photo evidence (if defective or damaged)

Returns sent without prior approval may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
  • Sollemnia is not responsible for lost or delayed return shipments.
  • We recommend using a trackable shipping service.

4. Damaged or Defective Items

If you receive a damaged or defective item, notify us within 48 hours of delivery with clear photos. We will offer a replacement, repair, or full refund depending on availability.

5. Refund Processing

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original method of payment.
  • Shipping fees are non-refundable unless the return is due to our error.

Please note that your bank or payment provider may take additional time to process the refund.

6. Exchanges

We offer exchanges for size or color (subject to stock availability). If the requested item is unavailable, a refund or store credit will be issued.

7. Cancellations

Orders may be cancelled within 12 hours of placement if they have not yet been processed or shipped. Once shipped, standard return procedures apply.

8. UK Consumer Cancellation Rights

For UK customers, under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. Returned items must be in resale condition.

9. Late or Missing Refunds

If you haven’t received a refund:

  1. Check with your bank or card provider.
  2. Contact your payment gateway.
  3. Email us at sollemniafb@gmail.com for assistance.

10. Contact Information

For all return and refund inquiries:

Sollemnia Support Team
📧 sollemniafb@gmail.com

Disclaimer: This policy is a general guideline and does not override statutory consumer rights under US or UK law.