Frequently Asked Questions

Orders & Shipping

When will my Sollemnia order arrive?

Orders are carefully processed within 1–3 business days after payment confirmation. Once shipped, delivery times vary based on your location and selected shipping method.

Do you offer free shipping?

Yes — complimentary shipping is available on qualifying orders over $75.

How can I track my order?

As soon as your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.

Can I modify or cancel my order after placing it?

Because orders begin processing quickly, changes or cancellations may only be possible within a limited timeframe. Please contact us as soon as possible through our support page.

Returns & Exchanges

What is your return policy?

We accept eligible returns within 14 days of delivery. Items must be unworn, unused, and returned in their original condition and packaging.

Are limited or sale pieces eligible for return?

Select limited-release and sale items may be considered final sale. Eligibility will be noted on the product page when applicable.

How do I begin a return?

Contact our support team with your order number and request details. We’ll guide you through the return process and next steps.

Jewelry & Materials

What materials are used in Sollemnia jewelry?

Our jewelry collections feature carefully selected materials designed to balance luxury, brilliance, and timeless wearability. Material details are listed individually on each product page.

What is moissanite?

Moissanite is a premium gemstone celebrated for its exceptional brilliance, durability, and refined appearance. Many Sollemnia pieces feature moissanite for its elevated sparkle and timeless elegance.

Will your jewelry tarnish?

Proper care helps preserve the beauty of your jewelry over time. We recommend avoiding direct exposure to water, perfumes, lotions, and harsh chemicals whenever possible.

How should I care for my jewelry?

Store pieces individually in a dry place and gently clean with a soft cloth after wear to maintain shine and finish.

Collections & Availability

Are your collections limited?

Many Sollemnia pieces are released in limited quantities to maintain exclusivity and intentional curation.

Will sold-out items return?

Some signature pieces may be restocked, while others remain exclusive to a specific collection release.

How often do you release new arrivals?

New pieces and curated collections are introduced periodically throughout the year. Follow our latest releases through the website and social platforms.

Sizing & Fit

How do I choose the right size?

Sizing guidance is included on applicable product pages. If you are between sizes, we generally recommend selecting the larger size for a more comfortable fit.

Do your pieces fit true to size?

Most items are designed to fit true to size unless otherwise noted within the product description.

Payments & Security

What payment methods do you accept?

We accept major credit and debit cards along with secure payment methods available during checkout.

Is checkout secure?

Yes — all transactions are protected through encrypted SSL-secured checkout systems for a safe shopping experience.

About Sollemnia

What is Sollemnia?

Sollemnia is a curated luxury fashion and jewelry brand centered around timeless femininity, refined statement pieces, and intentional elegance.

What makes Sollemnia different?

Our collections are designed to feel elevated yet wearable — blending modern luxury with carefully curated exclusivity. Every piece is selected to embody confidence, sophistication, and lasting style.