Terms of Service

Terms of Service

Effective Date: [11/01/25]

Welcome to Sollemnia ("we," "our," "us"). These Terms of Service ("Terms") govern your access to and use of our website, services, and products operated through our Shopify store at Sollemnia (the "Site"). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Overview

Sollemnia is an online retail store specializing in women’s fashion, including dresses, bags, and jewelry. Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

2. Eligibility & Age-Restricted Purchasing

By using this Site, you confirm that you are legally capable of entering into binding contracts.

Minimum Age Requirement

  • You must be at least 18 years of age to make purchases on Sollemnia.
  • If you are under 18, you may only use this Site with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

Sollemnia reserves the right to request proof of age or cancel any order if we reasonably believe the purchaser does not meet the minimum age requirement.

We do not knowingly collect personal information from individuals under the age of 13 in compliance with the Children’s Online Privacy Protection Act (COPPA) and similar UK regulations.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account and password. Sollemnia will not be liable for any loss or damage arising from your failure to comply with this obligation.

4. Products & Pricing


  • All product descriptions and prices are subject to change without notice.

  • We reserve the right to discontinue any product at any time.

  • We make every effort to display accurate colors and images but cannot guarantee exact matches due to screen differences.

5. Orders & Payments


  • Orders may be refused or canceled at our discretion.

  • Payment must be received before order fulfillment.

  • We use secure third-party payment processors via Shopify.

6. Shipping & Delivery

Delivery times are estimated and not guaranteed. Sollemnia is not responsible for delays caused by carriers, customs, or unforeseen circumstances.

7. Returns & Refunds

Our Return Policy outlines the conditions for returns, exchanges, and refunds. Please review our Return Policy page for detailed terms.

8. Intellectual Property

All content on this Site, including logos, images, text, graphics, and designs, are the property of Sollemnia and may not be used without written permission.

9. Prohibited Uses

You may not use our Site for:


  • Any unlawful purpose

  • Harassment or abusive behavior

  • Distributing malware or spam

  • Attempting to breach site security

10. Third-Party Services

Certain services may be provided by third parties such as Shopify and payment gateways. We are not responsible for their content or policies.

11. Limitation of Liability

Sollemnia shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.

12. Indemnification

You agree to indemnify and hold Sollemnia harmless from any claims due to your breach of these Terms or misuse of the Site.

13. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with:


  • For customers in the United States: The laws of the State where Sollemnia is registered, without regard to conflict of law principles.

  • For customers in the United Kingdom: The laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in the applicable region.

14. Consumer Rights (US & UK)

Nothing in these Terms affects your statutory rights.

United States

Customers are protected under applicable federal and state consumer protection laws, including but not limited to the Federal Trade Commission Act and state unfair trade practices acts.

United Kingdom

If you are a UK consumer, you are entitled to rights under:


  • Consumer Rights Act 2015

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 You have the right to cancel your order within 14 days of receiving goods, subject to eligibility and return conditions.

15. Data Protection & Privacy

Sollemnia complies with:


  • GDPR (UK & EU customers)

  • UK Data Protection Act 2018

  • CCPA (California residents - US)

Your personal data is collected, processed, and stored securely. You may request access, correction, or deletion of your personal information by contacting us.

For full details, please review our Privacy Policy.

16. International Orders & Customs

For international orders, customers are responsible for any import duties, taxes, or customs fees imposed by their local authorities. Sollemnia is not responsible for delays caused by customs processing.

17. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to the Site. Continued use of the Site constitutes acceptance of the revised Terms.

18. Contact Information

For any questions regarding these Terms, please contact us:

Email: sollemniafb@gmail.com
Business Name: Sollemnia

Disclaimer: This Terms of Service document is provided for general informational purposes and does not constitute legal advice. We recommend consulting a licensed attorney for compliance with local laws and regulations.
Return and Refund

Return & Refund Policy

Effective Date: [11/01/25]

At Sollemnia, we value your satisfaction and aim to provide a smooth shopping experience. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Item must be returned within 14 days of delivery (UK, EU, & US customers).
  • Items must be unused, unworn, unwashed, and in original condition with all tags attached.
  • Items must be returned in original packaging.
  • Proof of purchase (order number or receipt) is required.

No-Returns Policy for Sale Items

All items purchased during sales, promotions, flash sales, clearance events, or marked as FINAL SALE are strictly non-returnable and non-refundable. This includes:

  • Discounted items
  • Clearance stock
  • Promotional bundles
  • Coupon-applied purchases

By completing a purchase of any sale or discounted item, you acknowledge and agree that the sale is final and not eligible for return, exchange, or refund, except where required by law (e.g., faulty or misdescribed goods).

The following items are also non-returnable and non-refundable:

  • Gift cards
  • Intimate apparel or hygiene-sensitive items (if applicable)
  • Custom-made or personalized items

2. How to Initiate a Return

To request a return, please contact us at:

Email: sollemniafb@gmail.com

Include:

  • Your order number
  • Reason for return
  • Photo evidence (if defective or damaged)

Returns sent without prior approval may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
  • Sollemnia is not responsible for lost or delayed return shipments.
  • We recommend using a trackable shipping service.

4. Damaged or Defective Items

If you receive a damaged or defective item, notify us within 48 hours of delivery with clear photos. We will offer a replacement, repair, or full refund depending on availability.

5. Refund Processing

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original method of payment.
  • Shipping fees are non-refundable unless the return is due to our error.

Please note that your bank or payment provider may take additional time to process the refund.

6. Exchanges

We offer exchanges for size or color (subject to stock availability). If the requested item is unavailable, a refund or store credit will be issued.

7. Cancellations

Orders may be cancelled within 12 hours of placement if they have not yet been processed or shipped. Once shipped, standard return procedures apply.

8. UK Consumer Cancellation Rights

For UK customers, under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. Returned items must be in resale condition.

9. Late or Missing Refunds

If you haven’t received a refund:

  1. Check with your bank or card provider.
  2. Contact your payment gateway.
  3. Email us at sollemniafb@gmail.com for assistance.

10. Contact Information

For all return and refund inquiries:

Sollemnia Support Team
📧 sollemniafb@gmail.com

Disclaimer: This policy is a general guideline and does not override statutory consumer rights under US or UK law.
Shipping

SHIPPING DELIVERY POLICY - Last updated 11/01/2025

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

We offer various shipping options. In most cases a third-party supplier will be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free standard shipping on order over $75.

Shipping Fees

We also offer shipping at the following rates: Economy - 4.90, Economy - 19.90, Standard - 6.90, Standard - 9.90

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information. All times and dates given for delivery of the products are given in good faith but are estimates only.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping at this time.

Estimated US Delivery Times by Service

  • Next Day/Express: 1 business day, often next-day

  • Priority/Two-Day: 2-3 business days.

  • Standard Ground: 2–5 business days.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery if delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://sollemnia.store/pages/policies

HOW CAN YOU CANTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by email at: sollemniafb@gmail.com